Communication Skills Course

Effective communication is the cornerstone of success in all areas of our life,
from having happy and fulfilling relationships at home to being efficient and
professional at work on all levels from managers to front line staff and customers.

Communication Skills Course

“Very friendly, safe environment, practical advice and scenarios, tailored to our needs.”

Effective communication is the cornerstone of success in all areas of our life, from having happy and fulfilling relationships at home to being efficient and professional at work on all levels from managers to front line staff and customers.

Effective communication is also directly related to our confidence and self-esteem levels, which influence our success and prosperity in life.

  • Who Can Benefit?

    • People wishing to build their confidence in communicating what they want
    • People wishing to improve their basic communication skills
    • People who have to deal with difficult people and situations
    • People wanting to improve their communication skills when dealing with conflict
    • Managers wishing to add to their repertoire of skills
  • Main Benefits

    • Increase awareness of your communication style and body language
    • Become aware of helpful and unhelpful ways of communication
    • Be a good listener
    • Make better decisions
    • Reduce and resolve conflict
    • Learn to give difficult information and bad news sensitively
    • Learn and gain confidence to say no
    • Learn to give criticism without offending
    • Reduce stress
    • Increase confidence, enhance resilience and well-being
  • Course Content

    Step One – What is your communication style? Understanding passive, aggressive and assertive styles.

    Step Two – Blocks to effective communication that cause stress.

    Step Three – Essential skills in communication that build resilience and well-being. 3F Model.

    Step Four – Context of communication

    Step Five – Communicating in difficult situations. Giving criticism, giving bad news and saying no.

    Action plan and take away workbook

  • Attendees and Duration

    1 day duration – maximum of 15 delegates to gain the most from this course.
    The content can also be delivered for an individual in a one to one coaching format.

  • Summary

    The delivery of the course is a stimulating and interactive mix of western and eastern concepts, which will enable discussions at depth from a holistic perspective. There is also opportunity to explore options and solutions and practice techniques presented. . The delegates will take away a comprehensive workbook which will be a resource for the rest of their lives, to enable them to maintain optimum confidence when communicating in difficult situations.

  • Supporting Materials and Follow Up

    We will be delighted to offer a short follow up session in 3-6 months time at a subsidised rate to support you with revisiting and reinforcing the course content as well as developing online/written materials on this topic.

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