Assertiveness Course

The difficulty in communicating assertively has many serious implications,
from lack of confidence, low self esteem, difficult relationships at work and home
and an increase in stress levels and poor health.

Assertiveness Course

“Clear, calm communication with confidence.”

The difficulty in communicating assertively has many serious implications, from lack of confidence, low self esteem, difficult relationships at work and home and increase in stress levels and poor health.

On an organisational level it can disrupt communication processes, contribute to poor judgement, low morale, low productivity and absenteeism.

This one day course has all the elements to reverse this process, enabling delegates to develop awareness and skills that will enable clear, calm communication with confidence.

  • Who Can Benefit?

    • People wishing to build their confidence in communicating what they want
    • People wanting to build their self esteem and confidence
    • People who have to deal with difficult people and situations
    • Those wishing to follow their true path in life
    • Managers wishing to add to their repertoire of skills
  • Main Benefits

    • High Confidence
    • Clear and calm communication processes
    • Reduced stress
    • Good health
    • Better relationships
    • Enhanced morale
    • Enhanced productivity
    • Better management of change
    • Decrease in absence and sickness
    • Enhance well-being and reduce stress
  • Course Content

    • Define assertiveness
    • Benefits of communicating assertively
    • Unhelpful Behaviour types- Passive, aggressive, manipulative
    • Differentiating Child Parent Adult types -Transactional Analysis Model
    • Barriers to Communication
    • Listening skills
    • Coping with difficult feelings – own and others
    • How to be assertive – HEAPS Model
    • Practice of skills
    • Case studies
    • Using assertiveness with difficult situations at home
    • Using assertiveness positively in work situations
    • Action planning
    • Overview and evaluation
  • Attendees and Duration

    1 day duration – maximum of 15 delegates to gain the most from this course.
    The content can also be delivered for an individual in a one to one coaching format.

  • Summary

    The delivery of the course is a stimulating and interactive mix of western and eastern concepts, which will enable discussions at depth from a holistic perspective. There is also opportunity to explore options and solutions and practice techniques presented. . The delegates will take away a comprehensive workbook which will be a resource for the rest of their lives, to enable them to maintain optimum assertiveness.

  • Supporting Materials and Follow Up

    We will be delighted to offer a short follow up session in 3-6 months time at a subsidised rate to support you with revisiting and reinforcing the course content, as well as developing online/written materials on this topic.

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