Conflict Management Course

What makes some situations and people more challenging to manage than others?
What are the factors, behaviours, and triggers that impact on the situation?
What are the skills, tools and techniques to deal with challenging behaviour more effectively?
What are safe and effective working practices in these situations?

Conflict Management Course

What makes some situations and people more challenging to manage than others?
What are the factors, behaviours, and triggers that impact on the situation?
What are the skills, tools and techniques to deal with challenging behaviour more effectively?
What are safe and effective working practices in these situations?

  • Who Can Benefit?

    • Anyone having a difficult relationship at work or at home
    • Anyone wanting to build confidence in advanced communication skills
    • Dealing with challenging people
    • Front line staff who have regular contact with the public
    • Anyone wanting to prevent stress and conflict in relationships
    • Managers – as part of their repertoire of management skills to build resilience and strong working relationships
  • Main Benefits

    • Understand the types of difficult be behavioral situations
    • Understand the impact of not dealing with it on a physical and psychological level
    • Understand the dynamics of verbal and non verbal communication
    • Gain effective coping strategies
    • Improve communication skills in challenging situations
    • Establish more safer and effective working practices
    • Opportunity to use own case material
    • Reduce stress and enhance resilience and well-being
  • Course Content

    • Understand different types of difficult behaviour
    • Understand key benefits of dealing with conflict and difficult behaviour
    • Understand triggers
    • Explore a variety of techniques for dealing with conflict
    • Assertiveness
    • Support systems
    • Case studies
    • Action plan
  • Attendees and Duration

    1 day duration – maximum of 15 delegates to gain the most from this course.
    The content can also be delivered for an individual in a one to one coaching format.

  • Summary

    The delivery of the course is a stimulating and interactive mix of western and eastern concepts, which will enable discussions at depth from a holistic perspective. There is also opportunity to explore options and solutions and practice techniques presented. The delegates will take away a comprehensive workbook which will be a resource for the rest of their lives, to enable them to maintain strong healthy relationships at work and at home.

  • Supporting Materials and Follow Up

    We will be delighted to offer a short follow up session in 3-6 months time at a subsidised rate to support you with revisiting and reinforcing the course content, as well as developing online/written materials on this topic.

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